Returns & Exchanges
If you have purchased an item within the last 30 days and are not happy with it, please email firstname.lastname@example.org to receive details of how to make a return. Please note returns will be at the customers expense. You will need to return the item, unused, in its original packaging where possible and in a re-saleable condition, to the returns address shown below enclosing your order confirmation.
For international returns please do not return items before receiving consent from Wallace Sewell. Please email email@example.com for more information.
24 Lloyd Baker Street
Once the item has been received and checked, your refund will be processed within 48 hours of receipt. We will refund the purchase price but not delivery costs incurred when receiving the order or incurred by you in returning the goods to us.
Please note we will not be responsible for items lost in transit during return, even if the service is provided by our courier service. However, we will endeavor to claim on the customers behalf if our courier is used.
Refunds are processed by the original payment method, if the card has expired, we will offer a bank transfer as an alternative.
— Cancellation by us.
If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.
— Cancellation by you.
You have the right to cancel your order at any time before you receive the products you order, by emailing firstname.lastname@example.org or calling us on +44 (0)20 7833 2995. In the instance that these products have already been assigned or dispatched when you contact us, you may return them within 30 days or receipt of delivery to receive a full refund excluding delivery charges immediately.
In the unfortunate event where goods arrive damaged and/or faulty, please contact us immediately on +44 (0)20 7833 2995 or email us at email@example.com.